Digital Delivery Policy

Last updated: 31 August 2026

Impulse Designs exclusively sells digital products. We do not sell or ship any physical goods. All products purchased through our website are delivered electronically.

1. Digital Products

All products available for purchase from Impulse Designs are digital products, including but not limited to:

• Vehicle liveries

• EUP clothing and uniform packs

• Department documents

• Templates

• Other digital assets and downloadable content

No physical products, discs, USB drives or printed materials will be sent to the customer.

2. Delivery

Digital products are generally delivered electronically following successful payment.

Where a product is configured for automatic delivery, your files or download instructions will be made available shortly after your order has been successfully processed.

Some products may be delivered through an alternative method, such as a download link, email or another platform. The applicable delivery method may be stated on the individual product page.

Customers should ensure that the email address provided during checkout is correct and accessible.

3. Delivery Times

Most standard digital products are delivered automatically or made available shortly after payment.

In some circumstances, delivery may be delayed due to:

• Payment processing or verification

• Technical issues with the website or delivery system

• High order volumes

• Manual order processing

• Customisation requirements

• Issues with the information provided by the customer

Where a product requires manual processing, the expected delivery timeframe will be stated on the product page or communicated to the customer.

Impulse Designs cannot guarantee immediate delivery where manual processing or third-party services are required.

4. Custom and Bespoke Products

Custom products may require additional information from the customer before work can begin.

This may include vehicle models, department names, logos, colour schemes, reference images or other relevant information.

The delivery timeframe for custom products may differ from standard products. Customers will be informed of any applicable timeframe before or during the custom order process.

Delays caused by missing, incomplete or incorrect information supplied by the customer may extend the delivery timeframe.

5. Download Problems

If you experience problems downloading your purchase, please contact Impulse Designs support.

Before contacting support, please check:

• Your order confirmation email

• Your spam or junk folder

• That you are using the correct email address

• Your internet connection

• That your browser is allowing downloads

If you still cannot access your purchase, contact us with your order number and a description of the problem.

We will make reasonable efforts to restore access to your purchased files.

6. Lost or Inaccessible Files

Digital purchases do not need to be physically replaced.

If you lose access to files you have previously purchased, please contact Impulse Designs with your original order details. Where reasonably possible, we may provide access to the purchased files again.

Impulse Designs reserves the right to verify ownership of the purchase before providing replacement access.

7. Technical Requirements

Customers are responsible for ensuring that their computer, game, software, FiveM server and other required systems meet the requirements necessary to use the purchased product.

Impulse Designs is not responsible for problems caused by:

• Incompatible software or game versions

• Incorrect installation

• Third-party scripts or resources

• Conflicting FiveM resources

• Customer modifications

• Unsupported software

• Hardware or operating system issues

Where installation instructions are provided, customers are responsible for following those instructions correctly.

8. Product Compatibility

Customers should review the product description and any stated requirements before purchasing.

If a product has specific compatibility requirements, these will be provided on the relevant product page where applicable.

Impulse Designs cannot guarantee compatibility with third-party modifications, scripts, frameworks or resources unless compatibility is specifically stated.

9. No Physical Delivery

As all products sold by Impulse Designs are digital, there are no shipping charges, postal deliveries or physical delivery tracking numbers.

If a shipping address is requested during checkout, this does not mean that a physical product will be sent.

10. Third-Party Delivery Services

Some digital products may be delivered or accessed using third-party services.

Impulse Designs is not responsible for temporary outages or technical problems affecting third-party platforms. Where possible, we will assist customers in resolving access issues.

11. Refunds

Digital products are subject to our Refund Policy.

Customers should review the Refund Policy before completing a purchase.

Because digital products can be accessed, downloaded or used electronically, refund eligibility may differ from that of physical goods.

Nothing in this Digital Delivery Policy is intended to remove or restrict any statutory rights that customers may have under applicable law.

12. Contact

If you have not received your digital purchase or are experiencing an issue accessing your files, please contact Impulse Designs support.

When contacting support, please provide your order number and the email address used to place the order so that we can locate your purchase and assist you as quickly as possible.